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Privacy Policy

Privacy Policy for FlowReel.net

Effective Date: November 5, 2025

1. Introduction

FlowReel.net ("FlowReel.net", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of the Hong Kong Special Administrative Region ("Hong Kong").

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you use our website, mobile applications, AI-powered video tools, and related online services ("Services"). By using our Services, you agree to the collection and use of your personal data as described in this Policy.

If you do not agree with any part of this Policy, please refrain from using our Services.

2. Collection of Personal Data

We collect personal data only for lawful purposes directly related to our operations, ensuring the collection is necessary and not excessive.

2.1 Data You Provide

  • Account Information: When you create an account, we collect your email address, username, password, and any optional profile information you provide, such as a profile photo.
  • User Content: You may upload or submit images, videos, audio, text prompts, or other materials ("Input Content") which may contain your personal data. You must ensure that such data is lawfully provided.
  • Payment Information: Payments are handled by authorized payment processors (e.g., Stripe). We may receive transaction confirmations but do not retain complete card details.
  • Communications: When you contact us for support, feedback, or inquiries, we collect your name, email, and the information contained in your message or attachments.
  • Survey and Feedback Data: We may collect information from your responses to our surveys, feedback forms, or promotional activities.

2.2 Data Collected Automatically

When you use our Services, we may automatically collect information such as:

  • Device type, operating system, browser version, and IP address
  • Service usage data (e.g., pages visited, features used, timestamps)
  • Cookies and similar technologies for operational and analytical purposes (see Section 9)

3. Purpose of Collection and Use of Personal Data

Your personal data will be used only for the purposes for which it was collected or for directly related purposes, including:

  • Operating, managing, and maintaining our Services
  • Processing your Input Content to generate requested results
  • Managing your account and providing customer support
  • Conducting internal analytics and service improvement
  • Sending administrative notifications and relevant updates
  • Ensuring system and data security, preventing fraud, and complying with applicable legal obligations
  • We will not use your personal data for any new purpose without obtaining your prior consent unless permitted by Hong Kong law.

4. Disclosure of Personal Data

We will keep your personal data confidential but may disclose it to the following parties when necessary for the purposes stated above or as permitted by Hong Kong law:

  • Service Providers: Trusted third-party service providers that assist in hosting, payment processing, analytics, or customer communication, all under confidentiality obligations.
  • Legal Compliance: Government authorities, regulators, Hong Kong law enforcement, or courts when required by applicable laws or to protect our legal rights.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
  • Your Consent: With your express consent, we may share your data with other third parties for specific purposes.

We do not sell, rent, or trade your personal data to any third party for direct marketing or other commercial gain.

5. Retention of Personal Data

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by Hong Kong law. After this period, data will be securely deleted or anonymized.

Examples:

  • Account data is retained while your account remains active and for a reasonable period after closure.
  • Temporary files or generated content may be retained for short periods to support your ongoing use of our Services.

6. Security of Personal Data

We implement appropriate physical, electronic, and managerial measures to safeguard your personal data against unauthorized access, use, loss, or disclosure.

However, no electronic transmission or storage system is entirely secure. You are encouraged to keep your account credentials confidential and notify us immediately of any suspected breach.

7. Access and Correction Rights

Under the PDPO, you have the right to:

  • Request access to your personal data held by us
  • Request correction of any inaccurate or incomplete personal data
  • Requests for access or correction should be made in writing to our Data Protection Officer (see Section 12). We may charge a reasonable administrative fee for processing data access requests.

8. Data Transfer Outside Hong Kong

If it is necessary to transfer your personal data to locations outside Hong Kong for operational purposes, we will ensure that such transfers are conducted in compliance with the PDPO and that comparable protection is provided to your data.

9. Cookies and Tracking Technologies

We use cookies and related technologies to:

  • Maintain session operations and improve website performance
  • Remember user preferences
  • Conduct analytics to enhance user experience
  • You may disable cookies in your browser settings; however, certain features of the Services may not function properly as a result.

10. Data of Minors

Our Services are intended for individuals aged 18 or above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately for removal.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our Website with a new effective date. Your continued use of our Services after such updates constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, requests for access or correction, or concerns about our privacy practices, please contact our Data Protection Officer:

Company name：Digital Visual Limited

Company address: RM 232, 2/F SECURE HOUSE 68 HOW MING ST KWUN TONG HONG KONG

Registration Number：78628856